Privacy Policy

1. Overview

Pepora Health (ABN 64 110 681 801) is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, shipping address)
• Billing information (processed securely through our third-party payment provider — we do not store card details)
• Order history and transaction records
• Website usage data (IP address, browser type, pages visited, referring URL)
• Information you provide when contacting us via email or our contact form

3. How We Collect Information

We collect personal information when you:

• Place an order on our website
• Create an account
• Subscribe to our newsletter
• Contact us via email, phone, or our contact form
• Browse our website (via cookies and analytics tools)

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders and account
• Provide customer support
• Send marketing communications (only with your consent — you can unsubscribe at any time)
• Improve our website, products, and services
• Comply with legal obligations

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. This includes:

• Essential cookies — required for the website and shopping cart to function
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies — used to deliver relevant advertising (e.g., Meta Pixel)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Disclosure of Information

We may share your personal information with:

• Payment processors — to securely process transactions
• Shipping and courier services — to deliver your order
• Email marketing platforms — to send communications you have opted in to
• Analytics providers — to help us improve our website
• Law enforcement or regulatory bodies — where required by law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Data Storage and Security

Your personal information is stored on secure servers. We take reasonable steps to protect your information from unauthorised access, modification, disclosure, or destruction. This includes SSL encryption on all pages, secure payment processing through PCI-compliant providers, and restricted access to personal data.

While we take all reasonable precautions, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years in accordance with Australian tax and business record-keeping obligations.

9. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us at the details below.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact

If you have any questions about this Privacy Policy or wish to make a privacy-related request, contact us:

Pepora Health
ABN: 64 110 681 801
Email: contact@pepora.health